Store Policies
Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
In-Store Pickup
In-store pickup is free for in-stock items. Specialized Equipment and accessories incur a $10 charge.
Bikes shipping from the Specialized warehouse incur the following charges:
- e-bikes:$75
- adult pedal bikes: $50
- kids bikes: $25
We will process these charges when you pick up your order. Most orders will be ready within one week from the date of order. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
Shipping Policies
Free shipping on orders over $99, excluding bikes. Please note some items may be subject to additional shipping and handling charges due to size or weight. You can see these charges at check-out before finalizing your order.
Bike Shipping Rates: e-bikes:$75, adult pedal bikes: $50, kids bikes: $25.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Returns
If there’s a problem with a product that you purchased from us, please bring or send it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or are defective. Merchandise returned that appears used may be subject to a restocking fee.
To return items purchased on our website, email us at info@firstmilecycle.com stating your reason for the return. We will accept unused returns with their original packaging within 30 days of your purchase. We will send you a return authorization number and instructions on where to send the product. Customers are responsible for return shipping costs.
Labor fees, such as custom wheel builds or other services, are non-refundable.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!